Contacts and the details panel
Shared contacts for the whole organisation and personal ones of your own, right beside the conversation. Press i to see who you are writing to.
What it does
Know who you’re writing to
See who it is
Their contact details beside the conversation, without leaving it.
Their history with you
Your other conversations with them, and the files you have exchanged, each with a search.
Fill in your replies
Custom fields such as an account number fill into saved replies on their own.
Bring them in
Import from CSV, vCard, JSON or XML, or from the people you have written to.
How it works
Three steps
- 1
Add or import
Add contacts by hand, import a file, or start from the people you write to. Existing contacts are updated, never duplicated.
- 2
Add your own fields
Administrators add fields such as Account number, for everyone to use.
- 3
Open the details panel
In any conversation, press i or the info button.
Good to know
The details
- Shared or yours
- Shared contacts are for everyone in the organisation. Contacts marked Only you are yours alone, administrators included.
- Where
- Settings › Contacts, and the details panel in every conversation.
- Company logos
- A company’s logo shows only on mail that proves it came from that company.
- For developers
- Read and write contacts through the API, and get webhooks when they change.
Be one of the first teams in
We let a few organisations into the private beta every week. Join the waitlist and we’ll email you when there’s room for your team.
Three quick questions. No card needed.