Saved replies
Write the answers you send again and again once, then insert them into any message in two clicks. Blanks such as an order number ask for their value as you go.
What it does
Write it once
Two clicks to insert
Choose Saved replies in the message, pick one, and it goes in at your cursor.
Blanks that ask
Put a name in double curly brackets and DMU Mail asks for it when the reply is inserted.
Filled in from the contact
Custom fields such as an account number fill in on their own from the person you write to.
For everyone or one mailbox
Keep the invoice answer in the accounts mailbox, so it stays out of the support inbox.
How it works
From template to message
- 1
Write it
In Settings › Response templates, choose New template. Give it a name, an optional subject and the text.
- 2
Add blanks
Where a detail changes, write a name in double curly brackets, such as {{order_number}}.
- 3
Insert it
In any message, choose Saved replies, pick one and choose Insert. Fill in the blanks it asks for.
Good to know
The details
- Who can use them
- Everyone who can see a reply can insert it.
- Who can make them
- Administrators choose, in Settings › Permissions, who makes replies for the organisation. Anyone can make one for their own private mailbox.
- Where
- Settings › Response templates, and the Saved replies button under every message you write. The message calls them saved replies and Settings calls them response templates.
- Left blank
- A blank you leave empty stays visible in the message, so you see it before you send instead of sending “Dear ,”.
- For developers
- List, create, change and delete saved replies through the API.
Be one of the first teams in
We let a few organisations into the private beta every week. Join the waitlist and we’ll email you when there’s room for your team.
Three quick questions. No card needed.