Analytics
See how fast your team replies, who carries the load and when mail arrives. Each tab opens with one plain sentence about your numbers, for any period you choose.
What it does
Know how you’re doing
How fast you reply
The typical first reply, and how many went out within your target, compared with the period before.
How busy you are
Conversations received and closed per day or week, and the hours of the week when mail arrives.
Where the mail goes
Conversations and reply times for each mailbox, and how many are still waiting for a reply.
Who is doing what
Administrators can see each person’s first replies. Members see totals, or their own.
How it works
Pick a tab, pick a period
- 1
Choose a tab
Overview, Speed, Workload, Mailboxes or People. Each opens with one sentence that says what your numbers show.
- 2
Choose a period
The last 7, 30 or 90 days, 12 months, or dates you pick. Filter by one mailbox or one person.
- 3
Set a target
Administrators choose how fast replies should go out, such as 85% within an hour, and the tabs measure against it.
Good to know
The details
- Who can use it
- Administrators see the whole organisation. Members see the mailboxes they can open. The People tab is for administrators.
- Where
- Settings › Analytics.
- Fresh numbers
- They are brought up to date every hour.
- Counted in your hours
- Once your organisation has saved its business hours, reply times count open hours only, so Friday evening to Monday morning is not two days late.
- What isn’t counted
- Replies written in another mail app are not counted per person.
Be one of the first teams in
We let a few organisations into the private beta every week. Join the waitlist and we’ll email you when there’s room for your team.
Three quick questions. No card needed.