Business hours and holidays
Set your opening hours, time zone and closed days once. Automations use them to tell in hours from out of hours, and reply times in Analytics count open hours only.
What it does
Open when you say
Opening hours
Set each day’s opening and closing time, or mark it closed. Copy Monday’s hours to the other weekdays.
Your time zone
Hours follow the zone you choose, and summer time is handled on both sides of a change.
Holidays and days off
Add Greek public holidays for the year in one click, and any other closed day by name.
Waits in working hours
A rule can wait, say, 4 working hours, and skip nights, weekends and closed days.
How it works
Hours, zone, closed days
- 1
Open it
Go to Settings › Details › Business hours. Only administrators can change them.
- 2
Set the week
Choose the time zone, then the opening and closing time for each day. Changes save as you make them.
- 3
Add closed days
Add the Greek public holidays in one click, then any other day your team is off.
Good to know
The details
- Who can use it
- Administrators set the hours for the organisation. Everyone’s automations then work by them.
- Where
- Settings › Details › Business hours.
- Until you save
- Until an administrator saves hours, automations work by Monday to Friday, 09:00 to 17:00, Athens time.
- Closed days
- A closed day is closed all day, whatever the weekday says. Up to 200 can be kept.
- Reply times
- Once hours are saved, reply times in Analytics count open hours only, so Friday evening mail answered on Monday morning is not two days late.
Be one of the first teams in
We let a few organisations into the private beta every week. Join the waitlist and we’ll email you when there’s room for your team.
Three quick questions. No card needed.