Conversation history
Every change is written into the conversation: who closed it, assigned it, renamed it or snoozed it, and when. Nobody has to ask what happened, because it is all there in order.
What it does
Who did what, and when
A plain sentence each
Each line has the person’s face, what they did and the time. Hover for the full date.
Among the messages
Lines sit between the messages in time order, so you see what happened between two replies.
Every kind of change
Closing, assigning, labels, renames, snoozes, moves, merges and access given by a mention are all recorded.
Automatic changes too
A reply reopening a conversation, a snooze ending and every automation step are written in as well.
How it works
Nothing to switch on
- 1
Work as usual
Close, assign, label, rename, snooze or move a conversation. Each action writes its own line.
- 2
Read the timeline
Open any conversation. The lines are there among the messages, oldest first or newest first, as you choose in Settings › Reading.
- 3
Open the rest
Three lines show at a time. Choose +N more events to see the rest, and Show fewer to fold them away.
Good to know
The details
- Who can see it
- Everyone who can see the conversation.
- Where
- In the conversation itself, among its messages.
- Automations
- A step an automation takes shows the automation’s name, so you can tell which rule did it.
- The whole organisation
- Administrators can see changes across the organisation in Settings › Activity.
Be one of the first teams in
We let a few organisations into the private beta every week. Join the waitlist and we’ll email you when there’s room for your team.
Three quick questions. No card needed.