Shared inboxes
Connect info@, orders@ and accounts@ once and the whole team works from them. Everyone sees the same mail, and who is dealing with each conversation, at a glance.
What it does
One address, the whole team
Together in the sidebar
Shared inboxes have their own group, each with its unread number and its own views.
Unclaimed mail waits
A shared inbox’s Inbox holds what nobody has taken yet. Once it is assigned, it moves on.
Read marks are yours
Whether you have read a conversation is yours alone. A colleague’s unread marks never change yours.
Answer from the right address
Add the other addresses a mailbox answers to, and each reply goes out from the one the mail was sent to.
How it works
From connected to shared
- 1
Connect the address
An administrator adds it in Settings › Mailboxes. Gmail and Microsoft 365 connect with a Google or Microsoft sign-in.
- 2
Choose who sees it
Everyone in the organisation, or the teams and people who answer it. You can change it later.
- 3
Work on it together
Assign conversations, talk them over in team chat and close them when they are done.
Good to know
The details
- Who can use it
- Administrators add and manage shared mailboxes. Members work in the ones shared with them.
- Where
- Settings › Mailboxes, and under Shared inboxes in the sidebar.
- Who can see it
- Everyone in the organisation, or the teams and people you choose. Administrators always see every shared mailbox, and nobody outside the organisation can.
- A long list
- With more than ten shared mailboxes, the sidebar groups them by team. You can turn that off in Settings › Appearance.
Be one of the first teams in
We let a few organisations into the private beta every week. Join the waitlist and we’ll email you when there’s room for your team.
Three quick questions. No card needed.