Customer support

A shared support inbox, without a helpdesk

Helpdesks turn customers into ticket numbers and your address into a portal. Most small teams just need to see who is answering what.

Join the waitlistSee every feature

Mailboxes teams usually connect

  • support@
  • help@
  • info@

Use cases

What changes for a support team

  • 01

    Statuses, not tickets

    Open, in progress and closed. Customers only ever see an ordinary email.

    With

    Statuses

  • 02

    Your queue, and everyone else’s

    Views for what’s assigned to you and to others, so nothing sits unanswered.

    With

    ViewsAssignment

  • 03

    Fast from the keyboard

    Work through the queue with j, k and Enter, and reach every action with Ctrl K.

    With

    Shortcuts

  • 04

    Bring in the right person

    Mention a colleague from another team. They see that one conversation, not the whole of support@.

    With

    MentionsAccess

A day with DMU Mail

A day at support@

  1. Queue check

    Κατερίνα opens what’s unassigned and works down it with j, k and Enter.

  2. A refund with photos

    James Brown’s parcel arrived damaged. She takes it and previews the photos in place.

  3. Someone else’s area

    A login problem: she mentions Δημήτρης in team chat, and he takes it from there.

  4. Closing the day

    Answered conversations are closed, and stay searchable under Closed.

Case studies

Stories from our first teams are on the way

We’re writing them up with the teams in the private beta. If yours would like to be one of them, tell us.

Talk to us

FAQ

Questions from support teams

Do customers get ticket numbers?
No. They get an ordinary email from support@, with no portal and no ticket number.
Can we see who is on what?
Yes. Views show what’s assigned to you and to everyone else, and who is replying right now.
Does it work on a phone?
Yes. DMU Mail runs in the browser, on a desk or on a phone, with the same inbox in a phone layout.

Other solutions

Be one of the first teams in

We let a few organisations into the private beta every week. Join the waitlist and we’ll email you when there’s room for your team.

Join the waitlist

Three quick questions. No card needed.