Tech and agencies

Client requests, project by project, without the CC chains

Agencies and software studios juggle hello@, projects@ and support@ for a dozen clients at once. Requests land with whoever reads them first, and developers get copied into long threads to answer a single question.

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Mailboxes teams usually connect

  • hello@
  • projects@
  • support@
  • billing@

Use cases

What changes for an agency or studio

  • 01

    One owner per request

    Assign each client request to its project lead, so the client hears from one person.

    With

    Assignment

  • 02

    A developer for one thread

    Mention a developer in team chat. They see that conversation only, not the whole mailbox, and the client never sees the chat.

    With

    MentionsTeam chat

  • 03

    Labels per client and project

    Label conversations by client or project, and limit each label to the teams or mailboxes that use it.

    With

    Labels

  • 04

    Connect your own tools

    Organisation API keys let your own systems send prepared drafts, up to 120 requests a minute.

    With

    API

A day with DMU Mail

A Wednesday at projects@

  1. A change request

    Αλφα Ασφαλιστική asks projects@ for a new quotes page. Δημήτρης, their project lead, takes it.

  2. One question for a developer

    He mentions Κατερίνα in team chat: can the form post to their CRM? She answers there, not in a CC.

  3. Billing stays separate

    The hosting renewal lands in billing@, which only the office team sees.

  4. The client hears once

    Δημήτρης replies with the estimate from projects@. The client never sees the internal thread.

Case studies

Stories from our first teams are on the way

We’re writing them up with the teams in the private beta. If yours would like to be one of them, tell us.

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FAQ

Questions from agencies and studios

Can contractors join for one project?
Invite them to your organisation, then share only what they need: mentioning or assigning someone opens that one conversation to them.
Is there an API?
Yes. A REST API at app.dmu.email/api/v1 with organisation keys that start with dmk_, limited to 120 requests a minute.
Can each client have its own address?
Yes. Connect every address you use and choose which team sees each one.

Other solutions

Be one of the first teams in

We let a few organisations into the private beta every week. Join the waitlist and we’ll email you when there’s room for your team.

Join the waitlist

Three quick questions. No card needed.