Operations and logistics

Bookings, dispatch and customs, answered by whoever is free

A single shipment can start a dozen emails across bookings@, dispatch@ and customs@, and each one needs the right person quickly. Forward them around and somebody always ends up answering blind.

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Mailboxes teams usually connect

  • bookings@
  • dispatch@
  • customs@
  • info@

Use cases

What changes for a logistics team

  • 01

    Own each shipment

    Assign the thread to whoever is handling the load, and everyone can see it’s taken.

    With

    AssignmentAccess

  • 02

    Find it by any number

    Search for a container, booking or AWB number, even with a digit out of place.

    With

    Search

  • 03

    Hand over at shift change

    The history shows what happened, so the next person picks up without a phone call.

    With

    HistoryAssignment

  • 04

    Ask the office, not the customer

    Check a price or a delay in team chat under the email. The customer never sees it, and nobody forwards the thread round the office.

    With

    Team chatMentions

A day with DMU Mail

A Tuesday at bookings@

  1. A booking is confirmed

    Northline Shipping confirms the vessel and the cut-off. Ελένη takes it with one click.

  2. Customs clears a container

    Κύμα Εκτελωνιστική writes to customs@. Γιώργος already has the shipment, so it’s his.

  3. A question for accounts

    Γιώργος asks @Maria in team chat to check the invoice before he answers.

  4. Shift change

    Ελένη hands her open shipments to the evening shift. The history tells them where each one stands.

Case studies

Stories from our first teams are on the way

We’re writing them up with the teams in the private beta. If yours would like to be one of them, tell us.

Talk to us

FAQ

Questions from logistics teams

Can bookings@, dispatch@ and customs@ stay separate?
Yes. Each address stays its own mailbox, and you choose which team sees which. The people who handle them see them in one list.
Do our customers notice anything?
No. They write to the same addresses and get ordinary emails back, from the address they wrote to.
Which mail providers work?
Gmail and Microsoft 365 connect with a Google or Microsoft sign-in, and any other mailbox that offers IMAP and SMTP works too.

Other solutions

Be one of the first teams in

We let a few organisations into the private beta every week. Join the waitlist and we’ll email you when there’s room for your team.

Join the waitlist

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