Blog
Email know-how
How email works, and how to make it work for a team: getting delivered, the To, CC, BCC and Reply-To fields, shared-inbox habits and staying safe.
5 posts
Email know-how· 4 min readAssign it, don't forward it
Three habits for a shared inbox: assign a conversation instead of forwarding it, talk it over in team chat, and bring a colleague in with @.
Email know-how· 3 min readWhy you should not write from a no-reply address
A no-reply address tells customers you do not want to hear from them. What it costs you in replies and trust, what to use instead, and DMU Mail's heads-up.
Email know-how· 4 min readTo, Cc, Bcc and Reply-To: which one, and when
Four address fields, four different jobs. What each one does, and how to use them when a whole team answers info@ and orders@.
Email know-how· 4 min readSPF, DKIM and DMARC in plain words
Three short checks decide whether mail from your domain is believed. What each one proves, why mail lands in spam without them, and what to ask whoever runs your domain.
Email know-how· 5 min readHow to spot a phishing email before you click
What to look at in a suspicious message before anyone clicks, and what DMU Mail does on its side, so the check does not rest on you alone.
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