Blog
Comparisons
DMU Mail beside the other ways teams share email, from a shared password to a helpdesk. Each comparison is dated and says where its facts come from.
4 posts
Comparisons· 5 min readA group address or a shared inbox for your team
A group address copies every message to every member. A shared inbox keeps one copy, where each conversation has an owner.
Comparisons· 5 min readA helpdesk or a shared inbox for customer support
A helpdesk usually works in ticket numbers and a portal. A shared inbox keeps your normal address and ordinary email. When each one fits.
Comparisons· 5 min readA shared inbox or a shared password: the difference
Many teams start by sharing one login to info@. What that costs you as the team grows, and what a shared inbox does differently.
Comparisons· 5 min readForwarding mail to colleagues, or a shared inbox
Forwarding and CC-ing everyone get an email in front of the right people. They lose who owns it, the thread and the customer’s reply.
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